Delivery information

Pillowtalkhome generally use Hermes and Royal Mail to deliver our goods.

Standard delivery option: £4.95 per order (not per item)
Order will be dispatched within 2 working days. Delivery then usually takes between two and five working days.
This option is available for delivery addresses in England, Wales and Scotland.

For deliveries to Northern Ireland, The Republic of Ireland and The Channel Islands, please contact our Customer Services Department for a specific quotation for your order.

We are unable to accept orders for delivery to a PO box address.

Free delivery to local postcodes.
Order will be dispatched within 2 working days. Delivery then usually takes between two and five working days.
This option is available for delivery addresses with a UB9, SL0, SL2, SL9, HP6, HP7, HP8 and HP9 postcodes only.

Confirmation of dispatch
You will receive a notice of dispatch once the goods have left our warehouse and confirmation of the delivery method and tracking details if available

Signature upon receipt
All orders must be signed for upon receipt. Please ensure there will be someone present at the delivery address to sign for the parcel.

Special requirements
Pillowtalkhome are always happy to try and accommodate any special delivery requirements. Please contact our Customer Services department and we will do our best to assist you.

Returns and refunds

Pillowtalkhome want you to be totally satisfied with your purchases. If you are not satisfied with any of the goods, you may return them to us within 14 days of delivery. We shall refund any unused items that are returned to us in their original saleable condition and with the original packaging.

The purchaser is required to arrange and pay for the return of any products to us, therefore we strongly recommend that you obtain a certificate of posting from the post office as we will not accept responsibility for parcels lost or damaged in transit. 

Full refund of the costs of the goods is wholly conditional upon the above conditions being met (item unused, in original saleable condition and with original packaging). The delivery charge is non-refundable unless the product is deemed to be faulty or you have excercised
your statutory right to cancel the order with the statutory 14 day cancellation period.

Refunds will only be made to the card used for the original payment.